Terms and Conditions

Last updated: 27 January 2011

The following terms and conditions apply to the entire contents of this website and the services provided by My Doctor’s Chemist. They do not affect your statutory rights.

Please read these terms and conditions carefully before using this website. By accessing any part of this website, you indicate that you accept these terms and conditions regardless of whether or not you decide to register with My Doctor’s Chemist. You must leave this website immediately if you do not accept these terms and conditions in full.

Definition of terms

My Doctor’s Chemist – The trading name of Doctors Together LLP.
Patient – Any person registered to order and receive their prescriptions from My Doctor’s Chemist.
Website – The entire contents of the linked web pages under the domain www.mydoctorschemist.com.

Registration to use My Doctor’s Chemist

My Doctor’s Chemist can only dispense medicines issued as an NHS prescription for patients who have registered for our service.

Patients must register for My Doctor’s Chemist by completing and signing an authorisation form which is passed to My Doctor’s Chemist. The patient must be permanently registered with an NHS surgery in order to do this. It is not possible to register direct with My Doctor’s Chemist.

The patient is responsible for safeguarding the username and password that they are given in order to access the My Doctor’s Chemist website. My Doctor’s Chemist does not permit patients to share this information with any other person. If any patient suspects any breach of security of this information then they must notify My Doctor’s Chemist immediately. My Doctor’s Chemist will not be liable for any loss or damage arising from a patient’s failure to comply with this clause.

Ordering prescriptions

My Doctor’s Chemist will only issue prescriptions following a written and signed notification of the prescription by a practitioner who is registered with the relevant professional body. This must be either an electronic prescription that has been digitally signed by a prescribing doctor, or a paper prescription signed in writing by a prescribing doctor. It is not possible for patients to notify My Doctor’s Chemist of their prescriptions directly.

Patients can only order prescriptions from My Doctor’s Chemist via this website. This must be done by logging into the website using the username and password provided and entering the required information.

Discretion in issuing prescriptions

My Doctor’s Chemist will issue prescriptions at the absolute discretion of the dispensing pharmacist. We cannot guarantee that an order placed on the website will result in that prescription being issued, but we will not refuse to dispense a legally presented NHS prescription.

The My Doctor’s Chemist website should be viewed as an invitation to treat. Orders should be viewed as an offer to purchase, which My Doctor’s Chemist may accept or decline without providing a reason.

When a patient places an order on the website, an automated confirmation email will be sent to confirm that My Doctor’s Chemist has received their request for a prescription. The order will then be manually checked and processed by a registered pharmacist. A contract is deemed to be made when the pharmacist issues a point of sale invoice to the patient via email, confirming that the prescription has been issued. My Doctor’s Chemist will notify the patient within one working day if any request for a prescription has been denied.

Accuracy of information provided to My Doctor’s Chemist

The patient is responsible for ensuring that all information that they provide to My Doctor’s Chemist is accurate and true to the best of their knowledge and belief. Any inaccurate information may result in the patient’s requests for prescriptions being rejected.

Exemption from payment

Patients who are not exempt from payment must make a secure PayPal payment for their prescription when placing an order on the My Doctor’s Chemist website. Patients can use PayPal to pay by Debit Card or Credit Card.

Patients who are exempt from payment must provide a reason and evidence for this exemption. Failure to do this will result in the patient having to pay for the prescription.

My Doctor’s Chemists reserve the right to not deliver prescriptions if a patient’s exemption or payment details are invalid in any way. In such cases, we will attempt to contact the patient within one working day to obtain updated information to enable us to dispense the prescription.

Patients may periodically be asked to re-confirm their payment or exemption details.


My Doctor’s Chemist will deliver free of charge to any address within the boundaries of Plymouth, Devon. When placing an order, patients can select their home address or enter an alternative address. The patient is responsible for ensuring that they or a nominee are available to receive the delivery.

We aim to deliver all orders by the working day after confirming that a prescription has been issued by the patient’s GP. We will contact the patient within one working day if it is not possible unable to fulfil the order within this timescale. The patient will be asked whether they would like a full refund or if they agree to a later delivery date.

The patient named on the prescription is responsible for signing for their delivery and should be available to receive the delivery in person. If a signature is provided by another person at the delivery address listed on the order, then this is deemed to constitute receipt of the medicines and fulfilment of My Doctor’s Chemist’s obligations in dispensing the prescription.

Product packaging and labels

Patients are responsible for carefully reading all product packaging, labels and instructions prior to use.

Accuracy of information

Some areas of the My Doctor’s Chemist website can be accessed without registering your details. Certain areas are only available to registered users of My Doctor’s Chemist.

My Doctor’s Chemist has taken steps to ensure the accuracy of all information provided on this website. However, to the maximum extent permitted by law, My Doctor’s Chemist does not warrant the accuracy or completeness of the content of this website.

My Doctor’s Chemist may make changes to the content of this website at any time without notice.

The content of this website is for information purposes only and should not be viewed as a substitute for professional medical advice or a patient’s relationship with your healthcare providers. Patients are advised to contact their doctor if they suspect they may have a health issue.

Access to My Doctor’s Chemist website

While the My Doctor’s Chemist website is hosted by a reputable company that aims to ensure the website’s continuous availability, access to the My Doctor’s Chemist website may be temporarily suspended without notice in the case of an unforeseen event such as system failure, maintenance or repair. My Doctor’s Chemist shall not be liable if the website is unavailable at any time, for any period or for any reason, but will make every effort to contact registered patients who would be likely to place orders during a period of planned downtime.

Links to other websites

The My Doctor’s Chemist website contains links to other websites for information. Clicking these links mean that you leave the My Doctor’s Chemist website. My Doctor’s Chemist has no control, responsibility or liability regarding the content, availability or security of external websites and does not endorse their content.

Limitation of liability

My Doctor’s Chemist shall not be liable for any loss or damage arising directly or indirectly to a patient or third party from the use of this website or the services provided by My Doctor’s Chemist. This does not exclude or limit the liability of My Doctor’s Chemist for death or personal injury caused by negligence; misrepresentation regarding a fundamental matter; or any other liability that cannot be excluded or limited under applicable law.

My Doctor’s Chemist is not liable for any failure of a patient’s GP to provide accurate or up to date information to My Doctor’s Chemist.

Data Protection

All information that My Doctor’s Chemist holds about its patients is subject to the Data Protection Act 1998. The My Doctor’s Chemist has a separate Privacy and Confidentiality policy outlining how this information will be kept secure.

All correspondence from My Doctor’s Chemist to the patient will be delivered to the patient’s home and/or email address that is registered with this website.

Governing law and jurisdiction

The My Doctor’s Chemist website and services are designed solely for use within the UK. Your use of this website and any orders that you place on the website are governed by English law, will be deemed to have taken place in England and be subject to the exclusive jurisdiction of English courts.

Risk and title of the items dispatched will pass to the patient on delivery. The patient acknowledges and agrees to be responsible for complying with any restrictions around the ownership and use of these items.

Validity of terms and conditions

If any part of these terms or conditions is held to be invalid, illegal or unenforceable for any reason then this shall not affect the validity or enforceability of the remaining provisions.

Changes to these terms and conditions

The date at the top of these terms and conditions indicates when they were last updated. You are advised to check this page regularly for any updates.

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